What personal data does Urbanice collect?

Urbanice may collect account information, contact information, complaint and activity information, cookies and similar technologies, and additional data needed for feature-specific services such as vehicle registration, pet registration, visitor pre-registration, SOS requests, and Living Mart orders.

How does Urbanice use personal data?

Urbanice uses personal data to provide platform services, manage accounts, communicate with users, support community administration, process optional feature requests, fulfill legal obligations, protect security, and handle orders, deliveries, billing, and tax documents where applicable.

How can I contact Urbanice about privacy rights?

You can contact THE LIVING OS CORPORATION LTD. at support@thelivingos.com or telephone 02-481-5234 regarding personal data protection questions and your privacy rights.

Privacy Notice for Urbanice Members

Q: Who may receive my personal data?

Depending on the relevant service, personal data may be disclosed on a need-to-know basis to residential juristic persons, community administrators, committee members, security personnel, operational staff, merchants, payment providers, logistics providers, and other relevant service providers.

Quick Summary

This page explains what personal data Urbanice collects and why.
It covers account data, optional community features, cookies, and Living Mart order data where applicable.
It also explains retention periods, disclosures to relevant service providers, security measures, and your legal rights.

Urbanice, which is operated by The Living OS Corporation Ltd, (hereinafter referred to as "we") respect the rights to privacy of our members (hereinafter referred to as "you"). To ensure that your personal data is protected, we have created this privacy notice to inform the details regarding the collection, use, disclosure, deletion, and destruction (collectively, the "processing ") of your personal data, both online and other channels, in accordance with the personal data protection law.

1. Processing Objectives

1.1. We process your personal data to because it is necessary for the performance of the contracts between you and us. We use your personal data in this regard to, for example, provide you with services and products, manage your account, make deliveries, handle complaints, send notifications, identify you when communicating with other users, where enabled by the relevant community process vehicle registrations, verify vehicle ownership or occupancy information, issue vehicle stickers or registration status, support access control or parking-related administration, where enabled by the relevant community process pet registrations, verify pet ownership or residency-related information, review pet profiles or supporting documents, where enabled by the relevant community process visitor or pre-registration records, create or display visitor cards or QR codes, verify visitor identity or visit details, record entry and exit information, where enabled by the relevant community process SOS or emergency-service requests, review emergency or service details, coordinate with community administrators, security personnel, or relevant users, record or track response status, process online purchases through Living Mart, arrange product delivery, store delivery addresses, process payments, coordinate orders, returns, tax invoices or billing documents, and perform other activities in accordance with the terms and conditions on the use of the platform.

1.2. We process your personal data to because it is necessary for the purposes of the legitimate interests pursued by us or by a third party. Examples of what your personal data is processed in this regard are as follows:

1.2.1. To manage, develop, and conduct our business operations which include performance of obligations under franchise agreement, administration and development of websites and applications, fraud prevention and detection, crime prevention, relationship management for current and potential customers, maintenance of information technology (IT) systems;

1.2.2. To protect your security such as provision of security measures, protection of your personal data, access control and identity authentication when you log in to your user account;

1.2.3. To conduct marketing research and data analysis such as to conduct questionnaires and interviews with you, to analyze your use of our website and application; and

1.2.4. To establish, exercise, or defend your or our legal claims.

1.3. We process your personal data to because it is necessary in order to protect vital interests of you or of another person. We process your personal data to, for instance, make contact in case of emergency and control and prevent disease.

1.4. We process your personal data to because it is necessary for compliance with a legal obligation to which we are subject.

1.5. We process your personal data to because it is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us.

1.6. With your consent, we process your personal data to conduct other activities which we might have to collect additional personal data about you in which case we will inform and request your new consent from time to time.

1.7. You can find out more about consent in item 4 of this privacy notice.

2. Personal Data We Collect

2.1. When you create an Urbanice user account, we collect your personal data about: name, email address, social media account, photograph or picture, gender, and date of birth (the information about your gender and date of birth is optional).

2.2. With your consent and only as necessary, we collect information concerning and contained in your electronic device such photos, pictures, camera when you visit our website of application.

2.3. When you contact us or participate in any activity with us, such as contacting the contact center, take part in a customer satisfaction survey, and participate in our loyalty activities; we collect the following personal data:

2.3.1. Personal information, such as name, photograph, gender;

2.3.2. Contact information such as telephone number, email , address;

2.3.3. Information regarding your complaint;

2.3.4. Information about your participation in our activities, such as previous history of activities, photographs taken during your participation.

2.4. We may need to collect and process special categories of personal data, as defined by personal data protection law, to fulfill the objectives we set out in this privacy notice. However, we will process your special categories personal data only when you give us explicit consent or for other purposes as required by law. We will ensure that adequate security measures are in place to protect your special categories personal data.

2.5. Where enabled by the relevant community, for vehicle-related services, we may collect additional personal data such as registrant name, unit or house number, residency status, vehicle type, vehicle category, license plate number, province, brand, model, color, year, sticker number or registration status, vehicle photographs, and supporting documents that you submit such as copies of vehicle registration documents, identification documents, or other evidence used for verification. We may also collect records relating to submission, review, approval, rejection, amendment, cancellation, and use of such vehicle registration information.

2.6. Where enabled by the relevant community, for pet-related services, we may collect additional personal data such as registrant name, unit or house number, residency status, pet name, pet type, breed, color, age, gender, sterilization status, vaccination information, microchip number, pet photographs, and supporting documents that you submit such as vaccination records, pet licenses, medical certificates, identification documents, or other evidence used for verification. We may also collect records relating to submission, review, approval, rejection, amendment, cancellation, and use of such pet registration information.

2.7. Where enabled by the relevant community, for visitor-related or i-Pass services, we may collect additional personal data such as visitor or pre-registered visitor name, identification card number or other identity verification information, visitor category, destination unit or house, vehicle details including license plate number where applicable, photographs of the visitor, images of identification cards, visitor cards, or other supporting evidence used for verification, start and end validity dates or entry and exit time, and records relating to submission, approval, rejection, amendment, cancellation, identity verification, and use of such visitor-related information.

2.8. Where enabled by the relevant community, for SOS or emergency-and-service-related services, we may collect additional personal data such as the name of the requester, source unit or house, telephone number, emergency or service category, incident details or destination details, number of persons involved where provided, text, images, or other information submitted through the system, the date and time of the report, response status, and records relating to coordination, follow-up, or closure of the relevant incident or request.

2.9. For the Living Mart online shopping service, we may collect additional personal data such as the name of the purchaser or recipient, telephone number, delivery address, related place or community information, order details, product items, price, payment method, payment or return status, tax invoice or billing name and address, taxpayer identification number, national identification number where used for individual tax invoice issuance, company name or corporate information where tax invoices are issued in the name of a juristic person, and records relating to order coordination, delivery, receipt, returns, refunds, or issuance of tax documents.

3. Cookies and Other Similar Technologies

3.1. We use cookies and similar technology to collect personal data as specified in our Cookies Notice.

4. Consent, Withdrawal and Consequences

4.1. You are entitled to withdraw your consent at any time but such withdrawal will not affect the validity of the processing made prior to the withdrawal of consent.

4.2. Your withdrawal of consent or refusal to provide certain information may result in us being unable to fulfill some or all of the objectives stated in this privacy notice.

4.3. If you are under 20 years of age, you shall, prior to giving the consent, inform us of your parent or guardian so that we shall also be able to ask consent from them.

5. Retention Period

5.1. We will retain your personal data for the period necessary to meet the objectives unless the law requires longer retention periods. In the event that such period is unclear, we will retain the data for a customary expected period in accordance with retention standards (e.g. the prescriptive period of 10 years for general legal claims).

5.2. We have established an auditing system to delete or destroy your personal data when the retention period expires or when it becomes irrelevant or unnecessary for the purposes of collecting that personal data.

5.3. If your personal data is processed based on consent, we will stop the processing when you have withdrawn the consent. However, we may keep your personal data to record your withdrawn so we can respond to your request in the future.

5.4. Where enabled by the relevant community, for vehicle registration information and supporting documents, we may retain the data for as long as necessary for vehicle registration, verification, community administration, dispute handling, audit, legal compliance, and security purposes, and for an additional period after cancellation, move-out, rejection, or termination as required by applicable law, community rules, or our internal retention standards.

5.5. Where enabled by the relevant community, for pet registration information and supporting documents, we may retain the data for as long as necessary for pet registration, verification, community administration, complaint handling, audit, legal compliance, health and safety management, and security purposes, and for an additional period after cancellation, move-out, rejection, pet removal, or termination as required by applicable law, community rules, or our internal retention standards.

5.6. Where enabled by the relevant community, for visitor registration, pre-registration, visitor cards, QR codes, and supporting documents, we may retain the data for as long as necessary for access control, identity verification, community administration, incident review, audit, legal compliance, and security purposes, and for an additional period after completion of the visit, expiry, cancellation, rejection, or termination as required by applicable law, community rules, or our internal retention standards.

5.7. Where enabled by the relevant community, for SOS or emergency-and-service-related data, we may retain the data for as long as necessary for incident intake, coordination, follow-up, incident review, security, community administration, legal compliance, and the management of disputes or complaints, and for an additional period after the incident or service request has been completed as required by applicable law, community rules, or our internal retention standards.

5.8. For Living Mart online shopping data, we may retain the data for as long as necessary for order processing, payment, delivery, returns, refunds, after-sales service, fraud prevention, audit, bookkeeping, and compliance with tax and other applicable laws, and for an additional period after completion of the transaction as required by law, accounting or tax standards, or our internal retention standards.

6. Disclosure of Your Personal Data

6.1. We disclose and share your personal data with:

6.1.1. Companies in our group (“affiliates”) and partners who provide services and sell products relating to construction materials and home appliances and

6.1.2. Individuals and entities which are not our affiliates ("third parties") for the purpose of collecting and processing personal information as described in this privacy notice such as our dealers, transport and logistics service providers, postal service providers, data processing service providers, marketing service providers (who might send messages to you to promote our products and services), contractors (who might perform tasks on our behalf), financial service providers (such as banks, payment companies, electronic payment service providers, credit providers), IT service providers (such as providers of cloud services, blockchain systems, data analytics, SMS, or emails), IT developers, programmers, auditors, consultants, advisors, government agencies (e.g. the Revenue Department, the Anti-Money Laundering Office), insurers, and other persons to the extent necessary to enable us to conduct business, provide products and services, and meet the purposes for the collection and processing of personal data as described in this privacy notice.

6.2. In case of business restructuring, merger, acquisition, amalgamation, and sale or transfer of assets; we might disclose your personal information to a concerning party e.g. a buyer, transferee, and their advisor.

6.3. We will require persons receiving your personal data to take appropriate measures to protect your personal data, process the data properly and only as necessary, and prevent unauthorized use or disclosure of your personal data.

6.4. Where enabled by the relevant community, for vehicle-related services, your personal data may be disclosed or made accessible, on a need-to-know basis, to residential juristic persons, community administrators, committee members, security personnel, relevant operations staff, and service providers involved in vehicle registration, sticker issuance, access control, parking administration, document verification, data hosting, or other related services.

6.5. Where enabled by the relevant community, for pet-related services, your personal data may be disclosed or made accessible, on a need-to-know basis, to residential juristic persons, community administrators, committee members, security personnel, relevant operations staff, veterinarians or animal-control related service providers when necessary, and service providers involved in pet registration, document verification, complaint handling, health or safety management, data hosting, or other related services.

6.6. Where enabled by the relevant community, for visitor-related or i-Pass services, your personal data may be disclosed or made accessible, on a need-to-know basis, to residential juristic persons, community administrators, committee members, security personnel, relevant operations staff, visitors or residents involved in the relevant pre-registration request where necessary, and service providers involved in visitor management, visitor card or QR code generation, access control, identity verification, document verification, data hosting, or other related services.

6.7. Where enabled by the relevant community, for SOS or emergency-and-service-related services, your personal data may be disclosed or made accessible, on a need-to-know basis, to residential juristic persons, community administrators, committee members, security personnel, relevant operations staff, residents or users involved in the relevant incident or service request where necessary, and service providers involved in incident reporting systems, communications, data hosting, or other related services.

6.8. For the Living Mart online shopping service, your personal data may be disclosed or made accessible, on a need-to-know basis, to relevant merchants or sellers, payment service providers, logistics or delivery providers, order management providers, tax invoice or billing service providers, accounting, tax, fraud prevention, data hosting, or other third-party service providers involved in product sales and after-sales support.

7. Transferring Personal Data Overseas

7.1. We may send or transfer your personal data to our affiliates or other persons in a foreign country if it is necessary in order for us to perform our obligations in the contract to which you are the counterparty or contract between us and third party for your benefit, to respond to your pre-contractual request; to protect your and third party’s life, body and health, to comply with laws or to the extent necessary for the public interest activities.

7.2. We may store your information on a computer, server, or cloud provided by a third party. And may use third-party programs, applications and platforms in processing your personal data. However, we will not allow unrelated parties to access to your personal data and will require such parties to have appropriate security protection measures.

7.3. In the event that your personal data is transferred to a foreign country, we will comply with applicable personal data protection laws and take appropriate measures to ensure that your personal data is protected and you can exercise your rights in accordance with the laws. Moreover, we will require those who receive the data to have appropriate protection measures for your personal data, to process such personal data only as necessary, and to take steps to prevent unauthorized use or disclosure of your personal data.

8. Security Measures

8.1. We have implemented appropriate technical and administrative standards to protect your personal data from loss, misuse, and unauthorized access use, disclose, or destruction. We use technology and security procedures such as encryption and access restriction to ensure that only authorized people shall have access to your personal data, and that they are trained about the importance of protecting personal data.

8.2. We provide appropriate security measures to prevent the loss, access, use, change, disclosure of personal data from those who do not have rights or duties related to that personal data. We will review the above-mentioned measures when necessary or when the technology changes to ensure effective security.

9. Your Rights as a Data Subject

9.1. You have the rights under the personal data protection law summarized as follows:

9.1.1. Withdraw the consent you have given to us;

9.1.2. Request to view and copy your personal data or disclose the source where we obtain your personal data;

9.1.3. Send or transfer personal data that is in an electronic form as required by personal data protection laws to other data controllers;

9.1.4. Oppose the collection, use, or disclosure of personal information about you

9.1.5. Delete or destroy or make your personal data non-personally identifiable (anonymous) information;

9.1.6. Suspend the use of your personal data;

9.1.7. Correct your personal information to be current, complete, and not cause misunderstanding.

9.1.8. Complain to the Personal Data Protection Committee in the event that we, our data processors, our employees, or our contractors violate or do not comply with personal data protection laws. In this regard, we will consider your request, notify the result of the consideration, and execute it (if appropriate) within 30 days from the date we receive the request. Your rights mentioned above will be in accordance with the personal data protection law.

9.2. You can exercise your legal rights by visiting our website urbanice.app. Please note that you will be able to exercise your rights when the Personal Data Protection Act is enforced.

10. Information about Data Controller and Data Protection Officer

10.1 The data controller is:

THE LIVING OS CORPORATION LTD.

Contact address: 46/8 Rungroj Thanakul Building 12B, 6th Floor, Ratchadaphisek Road, Huai Khwang, Huai Khwang, Bangkok 10310

Telephone number: 02-481-5234

10.2 In the event that you have a question regarding personal data protection, please send your message to [email protected]

Frequently Asked Questions

What personal data do we collect?
We may collect account, contact, complaint, activity, cookies, and feature-specific information required to provide Urbanice services.

How long do we keep personal data?
We keep personal data for as long as necessary for the stated purposes and longer where required by law, tax rules, accounting standards, or internal retention standards.

Who may receive personal data?
Depending on the service, data may be shared on a need-to-know basis with relevant community operators, security staff, merchants, payment providers, logistics providers, and other service providers.

How can you contact us?
You can contact THE LIVING OS CORPORATION LTD. at [email protected] or 02-481-5234 for personal data protection questions.

In the event that this privacy notice is amended, we will announce a new privacy notice on our website urbanice.app and our Urbanice application, which you should periodically review the privacy notice. The new privacy notice will be effective immediately on the date of announcement.