Terms and Conditions for the Use of the Urbanice Platform
This Platform is a tool for community management and online communication platform between you and neighbors, the residential juristic persons, and/or the Committee. Since we believe that good quality of life begins with one’s home, we render this Platform services for your convenience in dwelling in your residence. This Terms and Conditions for the Use of the Urbanice Platform (the “Terms and Conditions”) together with any other relevant terms and conditions, announcement and amendments of such documents shall be deemed the agreement between you and us for the use of the Platform through any channel. To get the most of the Platform, you agree that you have read and well understood this Terms and Conditions including any other terms and conditions and information provided by us to you prior to comply with such terms and conditions or access to the Platform.
If you do not agree, do not comply with this Terms and Conditions, or do not wish to use this Platform, please do not access to or use the Platform.
You agree to the Terms and Conditions as follows.
1. Definitions
1.1. "Platform” means Urbanice website www.urbanice.app or mobile application “Urbanice”.
1.2. "You” mean any person who use and access to the Platform.
1.3. “We, Us” mean THE LIVING OS CORPORATION LTD.
1.4. “Committee” means residents who are selected to be residential committee of such housing estate or Condo and informed to us by the residential juristic persons.
1.5. “Condo” means a condominium.
2. Scope of Services
2.1. As we intend to manage the residence properly, we hereby render the Platform services to be a tool for community management between the residents and the residential juristic persons, and/or the Committee, and/or among the residents. The services pertaining to the Platform are as follows.
2.1.1. Notify of new parcels and provide security measure by using the QR code for the receipt of parcels and for parcels management.
2.1.2. Receive news and announcement through the Platform.
2.1.3. Provide telephone directory, e.g., telephone number of the residential juristic person office.
2.1.4. Provide other services; for instance, notify of privileges or promotions of any stores and community board.
2.1.5. Where enabled by the relevant community, provide vehicle-related services such as vehicle registration, display of vehicle information, submission of supporting documents, and vehicle sticker or registration status management, subject to the rules of each community.
2.1.6. Where enabled by the relevant community, provide pet-related services such as pet registration, display of pet information, submission of supporting documents, and pet approval or registration status management, subject to the rules of each community.
2.1.7. Where enabled by the relevant community, provide visitor-related or i-Pass services such as visitor pre-registration, creation or display of visitor cards or QR codes, display of visit details, submission of supporting documents or photographs, and management of approval status or access permissions, subject to the rules of each community.
2.1.8. Where enabled by the relevant community, provide SOS or emergency-and-service-related services such as emergency reporting or service requests, categorization of incidents or requests, submission of contact information or destination details, and notifications to community administrators, security personnel, or relevant users, subject to the rules of each community.
2.1.9. Provide online shopping services through Living Mart, such as product selection, order placement, product delivery, storing delivery addresses, issuing tax invoices or billing documents, and coordinating with relevant merchants, payment providers, or logistics providers.
2.2. We intend to manage the residency to be more convenient and to avoid any burden to relevant parties. Unless otherwise stipulated in other relevant documents that our services will be charged, we provide this Platform service without fee, provided that all shops advertising privileges and promotions on this Platform shall be charged for the advertisement service fees. Your continued use of the Platform shall be deemed that you allow us to advertise through the Platform privileges and promotions of any shops you might have an interest in. We may provide the shops with some of your information that is not your personal data for sale and advertisement. We will not disclose, sell, or transfer your personal data to any shops or third parties without your prior consent or without permission by laws. Detail of personal data protection shall be in accordance with the privacy policy. You can review the privacy policy at www.urbanice.app/policy#privacy.
2.3. Our Platform is only a community tool for the residents, the residential juristic person and/or the Committee, and also a channel for advertisement. You hereby acknowledge and agree that we are not the juristic person who is the owner of the estate, residential juristic person, Committee, stores, partnership, employer-employee, and/or principal-agent of the residential juristic person, the juristic person who is the owner of the estate, the Committee, and/or the stores.
2.4. If the Platform provides vehicle-related services and the relevant community has enabled such feature, you agree to submit only complete, accurate, current, and lawful information and documents relating to the vehicle, its owner, driver, occupant, or user, and you confirm that you have the right to use and disclose such information and documents.
2.5. You acknowledge and agree that, where enabled by the relevant community, vehicle registration, approval status, and vehicle stickers are provided for convenience, security, and community administration only. The residential juristic person, the Committee, or the relevant community administrator may review, approve, reject, suspend, revoke, or request additional information at any time in accordance with community rules, and the information shown on the Platform does not by itself guarantee parking rights, entry rights, or any other right relating to the vehicle.
2.6. If the Platform provides pet-related services and the relevant community has enabled such feature, you agree to submit only complete, accurate, current, and lawful information and documents relating to the pet, its owner, keeper, or residence, and you confirm that you have the right to use and disclose such information and documents.
2.7. You acknowledge and agree that, where enabled by the relevant community, pet registration, approval status, and pet information displayed on the Platform are provided for convenience, safety, complaint handling, and community administration only. The residential juristic person, the Committee, or the relevant community administrator may review, approve, reject, suspend, revoke, or request additional information at any time in accordance with community rules, and the information shown on the Platform does not by itself grant any right to keep a pet in the community.
2.8. If the Platform provides visitor-related or i-Pass services and the relevant community has enabled such feature, you agree to submit only complete, accurate, current, and lawful information and documents relating to visitors, pre-registered visitors, or visitor vehicles, and you confirm that you have the right to use and disclose such information, photographs, and documents.
2.9. You acknowledge and agree that, where enabled by the relevant community, visitor registration or i-Pass records, approval status, visitor cards, and QR codes displayed on the Platform are provided for convenience, security, and community administration only. The residential juristic person, the Committee, relevant community administrator, or security personnel may review, approve, reject, suspend, revoke, or request additional information at any time in accordance with community rules, and the information shown on the Platform does not by itself guarantee entry rights or any other right of the visitor.
2.10. If the Platform provides SOS or emergency-and-service-related services and the relevant community has enabled such feature, you agree to submit or prepare only information, details, images, text, contact numbers, or other data that are complete, accurate, current, lawful, and necessary for the relevant incident report or service request, and you represent that you have the right to use and disclose such data.
2.11. You acknowledge and agree that, where enabled by the relevant community, SOS or emergency-and-service-related services are provided solely as a communication, alerting, coordination, and community administration tool. The relevant juristic person, committee members, community administrators, security personnel, or operational staff may receive, review, follow up on, or update the status of the incident or request as necessary. The use of such service does not guarantee a response, attendance, dispatch of assistance, emergency medical services, or any action within any specific period of time.
2.12. If you use the Living Mart online shopping service, you agree to submit or provide only information that is complete, accurate, current, and lawful, such as recipient name, telephone number, delivery address, taxpayer details, tax invoice or billing address, and other information necessary for ordering, payment, delivery, returns, or issuance of tax documents, and you represent that you have the right to use and disclose such data.
2.13. You acknowledge and agree that the Living Mart online shopping service may involve merchants, payment providers, logistics providers, and other relevant third-party service providers. Information you provide for ordering, delivery, and invoicing may need to be transferred or disclosed to such parties on a need-to-know basis. Product listings, prices, promotions, delivery timelines, inventory status, or billing documents shown on the Platform may depend on data or performance from such providers, and we do not guarantee that any merchant or third-party provider will perform within any specific period of time unless otherwise required by law.
3. Creating an Account
3.1. To use and access to the Platform, you are required to create an account and password. Necessary information for creating the account shall include full name, email address, sex, date of birth (you can choose not to provide your sex and date of birth) and invitation code received from the residential juristic persons or the owner of a Condo unit or a house. You are able to make change to any information and/or document by clicking User information menu tab bar.
3.2. You confirm that you are natural person and are at least 20 years of age or otherwise a minor permitted by a parent or a legal guardian to create an account.
3.3. One Condo unit or house may have more than one account. The owner of such Condo unit or house shall send to his occupant or lessee the invitation code received from the residential juristic person for creating an account.
3.4. To create an account, you shall specify your actual status of the owner, occupant or lessee.
3.5. One account may associate with more than one Condo unit or one house by clicking “My Units” and “Add more unit” on menu tab bar.”
3.6. You agree that any use of the Platform, the communication, the access, or the use of any information through your account shall be deemed the access, the use of the services, the communication, or the transfer of information made by you, with or without your permission. You hereby allow us to proceed with, refer or claim for any liability incurred from such actions as if you have accessed, used the services, communicated or transferred such information to us or any third party by yourself.
4. Parcel Services
4.1. When the residential juristic persons fill in the information regarding the parcels on the Platform, you will be notified of such parcels and received the QR code which will be scanned by the residential juristic persons for the receipt of the parcels.
4.2. In the event that a Condo unit or a house consists of more than one account, the Platform will send notification to all associated accounts and create the QR code for the receipt of the parcels for each account differently to verify the receiver. If one QR code is scanned for the receipt of the parcels, you will not be able to scan the other QR codes for the receipt of such parcels.
4.3. A QR code for each parcel will be sent to an account created by the invitation code of such Condo unit or house. Please keep the QR code confidential to ensure that the parcels will be delivered to you correctly. You acknowledge and agree that the QR code system is only service for facilitating the record of the receipt of the parcels, not the receiver identification system. We do not guarantee that the person who presents the QR code will be the receiver specified on the parcels, the owner of such parcels or the person having right to receive such parcels. It is the residential juristic person’s duty to verify if the persons presenting the QR code have the right to receive such parcels. You acknowledge and agree that the residential juristic persons shall have the right to reject the distribution of the parcels to you if they determine that you do not have the right to receive such parcels.
4.4. Since a QR code will be sent to an account created by the invitation code of such Condo unit or house, you acknowledge and agree that if someone has presented the QR code created for the associated account to receive such parcels, it shall be deemed that you have well received such parcels. You agree not to request for our responsibility on any losses or damages arising out of the receipt of the parcels by unauthorized person who presents the QR code for the receipt of the parcels without your consent.
5. Privilege Services
5.1. You are able to review privileges and promotions through “Privileges” menu or other channel specified by us. We are the owner of the online platform for renting by the shops for advertisement of privileges and promotions only. All privileges and promotions shall belong to each shop and have been delivered to us to display on the Platform without any change or correction by us. The shops shall have the right to change their privileges or promotions. Please recheck with each shop before making decision on the use of each privilege or promotion.
6. Other Services
6.1. We may provide other communication channel and community management such as the news announcement, telephone directory, contact information of the residential juristic persons and social. The aforementioned channel is a common communication platform between you and other neighbors, the residential juristic persons or the Committee. You acknowledge and agree that all information is uploaded on to the Platform by the residential juristic persons, the Committee, and/or other neighbors. We do not guarantee that such information is correct, complete, up to date, true, and/or does not caused any harm to other persons.
6.2. Our intention is that the communication through the Platform shall be constructive, respect to each other, and be beneficial to community members. You hereby agree to abide by the provisions of the communication on this Platform as follows.
6.2.1. Use polite and proper words to express constructive opinions which are based upon mutual respect.
6.2.2. Do not commit any act of defamation, contempt, insult or abuse.
6.2.3. Do not disseminate any message that causes a panic and do not spread fake news.
6.2.4. Do not use any word indicating races, religions or beliefs in adverse effects.
6.2.5. Do not implicate, refer or use any words to the Thai royal institution in adverse effects.
6.2.6. Do not disseminate any picture, link, or pornography and do not use any pornographic words.
7. Termination of an Account
7.1. We respect your right to use or not to use this Platform. If you wish to terminate your account, please contact us at [email protected].
7.2. This Terms and Conditions intend to support the use of the Platform to be more efficient and fruitful. We reserve the right to terminate your account without prior notice. We will notify of your non-performance in accordance with this Terms and Conditions, any other provisions which will be notified to you, and/or any improper actions performed on this Platform, including without limitation, impersonation of any person or submission of any false information.
8. Personal Data and the Use of Data
8.1. We may collect, use and disclose your information for the purpose of the use of the Platform, for rendering our services or our partners’ services. We still keep in mind that your right to privacy is our priority. In the event that it is your personal data, we will proceed with all process stipulated in this provision upon your consent or request by laws only. All details in relation to the collect, use, disclose and analyze personal data shall be in accordance with the privacy policy by which your consent shall be given to us separately. You can review and give consent in accordance with the privacy policy at www.urbanice.app/policy#term.
9. Limitation of Liability and Reservation
9.1. For the safety of receiving the services, you shall keep username, password and any information in connection with the access of your account confidential. We will not be liable for any losses, damages or expenses arising out of the use of the Platform by other persons allowed by you and such use is connected to your account.
9.2. For the safety and the constructive use of the Platform, you warrant that the user data and other information provided by you is complete, correct, true, not misrepresent, and not harmful to any person. You hereby agree to be liable for all actual losses and damages incurred to us or any third party and arising from your non-performance in accordance with this provision.
9.3. You acknowledge and agree that all information appeared on this Platform, such as news announcement and telephone numbers, is the information uploaded by the residential juristic persons, the Committee, other users, and/or shops. We do not guarantee that such information is complete, correct, and/or up to date. We will not be liable for any losses, damages or expenses arising out of your use of information received from the Platform.
9.4. To get the most of the Platform, you agree not to interrupt or try by any means to interrupt the Platform’s function. You also agree to strictly comply with the Terms and Conditions and not to violate any laws and/or act in contrary to public order or good morals of people. We reserve the right to restrict or cease the use of the Platform at any time and/or act by any means to cease your actions which do not comply with this Terms and Conditions without any prior notice. You agree and acknowledge that the cease of the use of this Platform shall not operate as a waiver of our legal right or power.
9.5. You agree and acknowledge that the efficiency of the use of the Platform shall depend on the efficiency of the Internet and the conditions of equipment that you use to access the Platform.
9.6. We try our best effort to provide the highest quality services to you. However, you acknowledge and agree that the information or part of information downloaded by you may not be correct, sufficient, up to date, reliable or free from any virus or other malware. This Platform may not function continuously, or may be error, slow, incorrect, incomplete or inaccessible. You hereby agree to bear all risks, losses and expenses arising out of computer system, mediums or communication tools, and any other tools used for the access of this Platform, including any loss of information and consequential losses incurred from the use of this Platform or the download of information and component of the Platform. You agree not to request for our responsibility on any malfunction of the Platform that is not caused by our willful misconduct.
9.7. We may examine the compliance of your performance under our Terms and Conditions, and other policy from time to time. You hereby agree to properly cooperate with us for such examination.
10. Intellectual Property
We exclusively own the data, copyright, trademark, logo, service mark and tradename, whether registered or unregistered, that appeared on this Platform as well as other components. Unless stipulated otherwise in this Terms and Conditions or other relevant documents, or allowed by the Platform, you shall not use the said data, copyright, trademark, logo, service mark and tradename without our prior written consent.
Unless otherwise stipulated in the Terms and Conditions, or other relevant documents, we are the sole owner and have exclusive right of all data shown on this Platform, regardless of their forms. Such data shall be protected by applicable laws. You shall not copy, download, print, and/or use any data contained on this Platform without our prior written consent. You acknowledge that your personal data will be protected under the personal data policy separately.
You agree not to copy, modify, improve, amend, add, compile, reverse engineer, delete, destroy, cause damage or obscure any proprietary logo or mark of our company, whether intentionally or negligently. You shall not appoint any third party to commit the said actions.
11. Modification, Change, Adjustment or Cease of the Use of the Platform
You acknowledge and agree that we have the right to modify, change, adjust or stop rendering any part of the Platform including but not limited to the form of the services, the function of the Platform, the display and/or any information appeared on the Platform. Your continued download or use of the Platform following any modification, change or adjustment shall be deemed that you have explicitly accepted and agreed to the installation, upgrade, update, modification, change, adjustment and/or cease of the use of any part of the Platform.
12. Amendment or Change of the Terms and Conditions
12.1. You acknowledge and agree that we have the right to amend or make change to this Terms and Conditions, or any documents in relation to the Platform without prior notice. In this regard, we will publish the amendment or change of this Terms and Conditions and specify the latest date of such amendment or change for your consideration prior to the use of the Platform. Your continued use of the Platform following the posting of any amendment or change shall be deemed that you have explicitly accepted and agreed to such amendment or change made by us.
12.2. You are able to review the lasted update of the Terms and Conditions by clicking Terms & Conditions menu tab bar. In case you wish to review the previous versions of the Terms and Conditions, please contact [email protected].
13. Non-Waiver
Our company’s failure to exercise or delay in exercising a right or power does not operate as a waiver of that right or power and does not preclude the future exercise of that right or power.
14. Precedence
In case of conflict or inconsistency between this Terms and Conditions and any other documents, we shall have sole discretion to interpret the precedence of the documents.
15. Governing Law
This Terms and Conditions shall be governed by the laws of Thailand.
16. Contact
In case you have any enquiries, please contact us at THE LIVING OS CORPORATION LTD.
46/8 Rungroj Thanakul Building 12B, 6th Floor, Ratchadaphisek Road, Huai Khwang, Huai Khwang, Bangkok 10310
E-mail: [email protected]
Telephone : 02-481-5234